PLEASE NOTE: If you are unable to take delivery of shipments because your operations are closed in response to COVID-19, please contact Customer service immediately to place a temporary hold on your orders. If this hold is not placed, you will be responsible for any fees associated with a return or storage of the shipment. By placing your order, you agree to these terms. Please contact customer service with any questions. Please click Contact Us in the footer of this page to obtain phone numbers/emails.
REV Group, Inc. (“REV Group”), and its affiliates and subsidiaries appreciates your interest in our products and services. Your privacy is important to us, and we want you to feel comfortable viewing our website and providing information to us. This Privacy Statement describes how REV Group may collect and handle your Non-Personal Information and Personal Information in connection with your activities with REV Group, including those related to Internet services controlled by REV Group, including websites and FTP servers. You should read this Privacy Statement before using this website and before engaging REV Group for products or services.
We reserve the right to revise this privacy statement, so we encourage you to review it periodically.
Collection and Use of Information
REV Group collects two types of information about our users: Non-Personal Information and Personal Information.
Non-Personal Information is the anonymous information that is automatically collected when you use any of REV Group’s Internet services. Non-Personal Information includes, but is not limited to: IP (Internet Protocol) address; server IP address; server port; domain used to access a REV Group Internet service; referring domain or website; type and version of operating system and web browser; search query (keywords entered into a search engine); the date and time the access occurred; which resources were accessed. Non-Personal Information is used in aggregate form in order to track and improve the efficiency of REV Group Internet services. REV Group may also use Non-Personal Information as part of an investigation of any suspected data event.
Personal Information means any information about an identifiable individual, and may include, but is not limited to: (i) your name, address, phone number, fax number, or email address; and (ii) credit and/or billing information. Personal Information is collected by REV Group when you voluntarily give it to REV Group. We may also receive Personal Information from our business partners and other third parties, provided that such parties confirm to us that you have consented to the disclosure to REV Group of your Personal Information.
REV Group collects and uses Personal Information to provide you with the products and/or services you have requested from us and to contact you in order to provide you with product-related information, including: news; training and support; customized services; product documentation; and promotional materials. You may at any time withdraw your consent to any further collection, use or disclosure of Personal Information by giving us reasonable notice.
Any personal information you may choose to share with us may be used for marketing research or other marketing and service-related purposes, such as updates and customer satisfaction. This information will not be disclosed to anyone outside of our company (including its respective subsidiaries and affiliates), subsidiaries, affiliates, authorized resellers, business partners, component manufacturers or licensed dealers, unless required by law. We do not exchange or sell your personal information to any other company.
REV Group shall take reasonable steps to protect the Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. REV Group has put in place appropriate physical, electronic and managerial procedures designed to safeguard and secure the Information from loss, misuse, unauthorized access or disclosure, alteration or destruction.
REV Group shall only use Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, REV Group shall take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.
REV Group shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate Personal Information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in question or where the rights of persons other than the individual would be violated, or as otherwise prohibited by law.
REV Group shall investigate questions and complaints about our information collection practices outlined and is committed to resolve any privacy concerns that individuals may have regarding this policy. REV Group has agreed to participate in the dispute resolution procedures of the panel established by the EU data protection authorities (DPAs) to resolve disputes pursuant to the Principles. A resident of the European Union (EU) whose inquiry has not been satisfactorily addressed may contact either the EU DPAs panel at email@example.com or individual EU DPAs using the information provided at http://ec.europa.eu/justice/data-protection/bodies/authorities/eu/index_en.htm.
REV Group may be required to disclose Personal Information in response to lawful requests by public authorities, including requests to meet national security or law enforcement requests.
REV Group acknowledges that it is liable for onward transfers to third parties.
Site Traffic Monitoring
We collect anonymous information about every visit to our website by tracking Internet Protocol (IP) addresses. IP addresses are not linked to any personal information associated with the individual visitor. The information is used to improve our website and make your access to our website convenient and efficient.
Like many other websites, the REV Group website uses "cookies" to allow us to better serve your interests. "Cookies" are small files placed on your hard drive that assist us in site traffic monitoring. We do not link cookies to any personally identifiable information.
We use a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Our analytics tool may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Our analytics tool does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first at firstname.lastname@example.org or, as a secondary option, contact Mouseflow at email@example.com.
By providing information to us, you consent to our use of information provided as outlined in this online Privacy Statement. When a visitor registers on our website, he or she may choose to opt-out of any direct communication. A registrant may also choose to opt-out of direct communications at a later date.
Our company uses e-mail links throughout its website so that you can contact us with your questions or concerns. We will read every message and try to respond promptly. We may save your e-mail comments to improve our website and programs.
© 2019 REV Group, Inc.. All rights reserved. All marks are trademarks of their respective owners. The text, images, graphics, sound files, animation files, video files and their arrangement on the REV Group website and paper forms are all subject to copyright and other intellectual property protection. Material displayed on our forms and website may be downloaded for non-commercial, personal use only, provided that all copyright and other proprietary notices contained in the materials are not removed. The contents of our site may not be distributed, modified, transmitted, reused or reported for commercial purposes without the express written permission of REV Group, Inc. The website may also contain images that are subject to the copyright rights of our providers.
Unless otherwise indicated, all marks displayed on the REV Group website and are subject to the trademark rights of REV Group, including, without limitation, corporate logos and emblems. Nothing contained on the REV Group website should be construed as granting any license or right to use any mark or other intellectual property of REV Group or of any other party displayed on the website. The unauthorized use of any mark or other content displayed on any REV Group form or website is strictly prohibited.
NO WARRANTIES OR REPRESENTATIONS
THE INFORMATION PROVIDED BY REV GROUP ON ITS WEBSITE IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WHILE THE INFORMATION PROVIDED IS BELIEVED TO BE ACCURATE, IT MAY INCLUDE ERRORS OR INACCURACIES.
REV Group uses reasonable efforts to ensure that the information on our website is accurate and up-to-date. However, the information may contain factual or typographical errors, and REV Group makes no warranties or representations as to the accuracy of the information. REV Group may change the information on its website at any time without prior notification or obligation.
The REV Group website may contain links to other non-affiliated sites. REV Group has not reviewed all of the sites linked to our websites. The links are provided for your convenience. REV Group is not responsible for the contents, links or privacy on any of the non-affiliated linked websites. Some of the linked sites may be to other REV affiliated sites. Please note, where applicable, each site is governed by this Privacy Statement. For non-affiliated sites, please reference the respective Privacy Statement as each site gathers and uses information for different reasons.
Collins Bus Corporation (“Collins”) is committed to providing you with quality after-market parts. Many of the parts we sell come with a manufacturer’s warranty. In that case, that warranty is your warranty and this warranty does not apply but we will work with the manufacturer to obtain coverage on your behalf. Where applicable, this limited warranty extends to the original purchaser, not to any subsequent purchaser.
Collins warrants that the part(s), under normal use and service, will be free from defects in material and workmanship. This limited warranty is separate and distinct from the factory warranty that applies to your commercial vehicle. This warranty does not extend or modify the factory warranty.
The limited warranty period is for one (1) year from the date of shipment by Collins. Collins warrants that during this warranty period, it will replace, repair, or refund, at our sole option, any new part that fails due to a defect in materials or workmanship under normal use and service after proper installation. The sole remedy for any breach of warranty claim against Collins is limited to the money actually received by Collins for the part. As noted above, some parts may be covered by a third-party warranty, rather than this warranty.
To obtain warranty service, contact Collins customer support department. You must provide a copy of the original invoice with your warranty claim. Additional information may be required, as may the return of the part. If return of the affected part is required, you must have a Return Merchandise Authorization number (RMA#) supplied by Collins prior to returning. Transportation charges on product submitted for repair or replacement under this warranty must be borne by the purchaser.
· This warranty does not cover parts that fail due to abuse, misuse, alteration, modification, neglect, improper maintenance, impact, accident, collision, normal wear and tear, chemical fallout, environmental conditions, natural disasters or use contrary to manufacturer instructions.
· This warranty does not cover used or salvage parts, or parts under manufacturer’s recall.
· This limited warranty does not cover labor, which is your sole responsibility.
· THIS WARRANTY REPRESENTS THE TOTAL LIABILITY OF COLLINS, FOR ANY PART. COLLINS MAKES NO OTHER WARRANTY WHATSOEVER, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. COLLINS DOES NOT COVER INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, COMMERCIAL LOSS, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.
Some states or countries do not allow the exclusion or limitation of consequential or incidental damages or limitations on how long an implied warranty lasts; therefore, the limitations and exclusions above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights under applicable law.
Corporation (“Collins”) handles all returns on a case-by-case basis with the
goal of making our customers happy. We stand behind our goods and services and
want customers to be satisfied with them. We apply refunds to your
original form of payment at the purchased price less restocking fee.
Proof of purchase from Collins within the last 60 days is required.
All sales outside the United States are final.
How do I request a return?
For the best service, please contact Customer Service by calling 1-800-533-1850 ext. 444 or emailing at firstname.lastname@example.org for assistance. Please be ready to provide your Invoice Number, Purchase Order Number or Sales Order number for the identified parts as this helps us locate your purchase the fastest. Proof of purchase from Collins within the last 60 days is required. All refunds will be credited to your original form of payment at the purchased price less restocking fee.
Please follow the instructions on the Return Merchandise Authorization Document (RMA). Return your package with the authorized parts and quantities in the original packaging and in saleable condition. All instructions and hardware included with order must also be returned. Additionally, all kits being returned must include all components to be eligible for refund. The return shipment must be sent using the carrier of your choice with proper packaging. Any parts received with damage will be ineligible for refund. Customer is responsible for the return freight and a 20% restocking fee will be assessed. Sharing the carrier name and tracking number for your return once shipped is very helpful in expediting the processing of your return. All returns must be received by our warehouse within 30 days of the Return Merchandise Authorization paperwork being issued.
What do I
need to request a return?
Your Invoice number, Purchase Order number or Sales Order number helps us locate your purchase the fastest. If you don't have this information, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available in the last 60 days, we will be unable to process your return.
take everything back?
We'll do our best to take care of you, but we do not accept returns for Special/Custom Orders, Select Electronics, Hazardous Material, or Installed/Used parts. Any shipments that are refused or returned to a Collins warehouse without Collins Return Merchandise Authorization (RMA) paperwork will be ineligible for reimbursement and will only be returned to customer if they pay for shipping costs to customer’s original address.
For any parts that are not functional, please submit a Warranty Claim with Collins Customer Service.
Customers must report any concerns about parts received damaged within 48 Hours of initial receipt of shipment. A freight claim will need to be processed by the customer with the carrier or Collins Customer Service can process a freight claim as a courtesy.
a time limit?
We will do our best to take care of customers. Customers will need to provide proof of purchase from Collins within the last 60 days.
Customer initiated returns will be charged a 20% restocking fee.
How do I make an international return outside of the United States?
All sales outside the United States are final.
Collins will handle cancellation requests on a case-by-case basis. Any orders for Special/Custom parts or orders that have been released for delivery will be ineligible for cancellation. Any shipments that are refused or returned to a Collins location without Collins’s Return Merchandise Authorization (RMA) paperwork from Customer Service will be ineligible for reimbursement and will only be returned to customer if they pay for shipping costs to customer’s original address.